Hello and best wishes to you all. A quick question from a beginner to Monero gui wallet. I was able to set up GUI wallet and use it through the Trezor Model T. The set up was working great. Had not opened the wallet for a month and when I recently tried to open it I could not get past the second password requirement (which asks for the Trezor device password, the XMR GUI password is accepted). Getting an error message "Couldn't open

wallet cannot get a device address. I've turned off all anti virus programs, even tried outside VPN. No luck. Has anyone encountered this problem or have any suggestions? Thanks so much

teddy74i[m]: so one month ago everything was working fine?

did you change anything trezor related in the meantime

yes,I think there was a firmware upgrade on the trezor. EVerything else is as before. I triple checked passwords, those seem correct. The Trezor password opens the wallet on Trezor suite but the monero gui wallet won't open

teddy74i[m]: is it possible that you entered an incorrect passphrase?

and can you add a screenshot?

to the github issue

I suppose it is possible but the likelihod is very Low as the password is taken from the same note book I have been using all along. OK yes I will add a screenshot soon. I really, really appreciate your replies selsta. I don't want to lose the funds.

also just to confirm, you know that the wallet password and passphrase are separate things? and it's possible that you have to enter a password but also an empty passphrase?

for example some people enter their password twice

which causes the trezor to open an incorrect wallet

gingeropolous: monero-project/monero-gui #4089 were you able to reproduce this on a different system?

not yet. haven't had time to build another box